On receipt of Assessor appointments to our Directors, claims are allocated to a team member based on geographical location and fields of expertise. The Insurer is then notified of the allocation and receipt acknowledged by the auto responder component of our Internal Data Management System or IDMS.
Within 12 working hours we have established contact with your client, and appropriate arrangements made for claim progression.
An appointed Assessor will monitor phones on a rotational basis for cases of emergency assistance, and once advised of our appointment, we can make immediate arrangements to assist with salvage. With each claim being reviewed individually, we provide assistance to customers, then rapid evolution and implementation of loss mitigation, salvage, and environmental impact strategies.
Contact with your Insured is maintained and repair resources advised. On receipt of a repair estimate we are in a position to undertake site inspections as appropriate to identify and evaluate incident related costs. Once adjusted, net repairs are authorised in accordance with our instruction and the Insurer provided a report identifying quantum, causation and general condition within hours of our inspection.
Digital reviews have proven to represent economical solutions where appropriate at the discretion of the Insurer.
Please feel free to contact our office for a copy of our full company profile and related detail.